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Tel: +91-40-23735050, Service: +91-40-23740374,
Fax: +91-40-23740539, Email: devicommunication@gmail.com
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Support
 
  • We hear you
  • Maintenance
  • Help Desk
  • After Sales Support
  • Training
  • Account Manager
Devi Communications most important goal is to deliver the highest quality customer service and support. As service group works with the flexibility to support individual customer performance goals.

Devi Communications provides a wide range of custom programs tailored to your needs. Driven by extensive resources and the expertise of Devi Communications field engineers, logistics experts, technical support staff and training personnel, the Devi Services Group delivers the high quality service you deserve as a valued customer.

Our work begins before the product is installed. From that point on, we become fully responsible for the resolution of equipment-related problems. Your business depends upon timely installation, reliable maintenance, training, telephone support, and a strong logistics system to provide spares. For these reasons, we have implemented the most comprehensive support plans and product protection programs in the industry.

We look forward to the opportunity to support you. As a leader in the data communication industry, we have used our experience to design a full line of service programs to help you effectively run your business in today’s highly competitive technology environments.
Maintenance support is one of the key support services offered by Devi. We take great pride in the levels of service delivered, and ensure that every request for help is acted on quickly and efficiently. Our highly skilled and motivated team of field and office based engineers, on average, respond to faults in less than 90 minutes and achieve a same day fix. To enhance this service, we offer a single point of contact who looks after all suppliers. We are committed to supporting you and understand that in an emergency you need help, not excuses.

Whether you require support within office hours only or 24 hours a day, 365 days a year - we are available whenever you need us.
Devi's helpdesk ensures that you have peace of mind over your communications technology, and helps to minimise any downtime you may experience, by applying our knowledge and expertise to help you resolve any problems. The Helpdesk ensure that high levels of support is maintained as well as answering any questions you may have. Our Helpdesk can be contacted by phone, fax, email or video, alternatively, you can access it online.
At Devi Communication we recognize the importance of excellent after sales support and focus on establishing an ongoing relationship with each of our customers. Service managers assist in the implementation of communication solutions and provide the flexibility to ensure that you remain highly competitive in your marketplace.

All our customers are allocated a service account manager, giving you a single point of contact. The Service account manager will see a job through from initial order to completion.
  • Upgrade of your communication systems as and when required.
  • Relocation of telephone extensions and switches.
  • Arranging for new lines to be installed as and when required.
  • Arranging for engineers to be called out on weekend cover.
  • Installation of structured cabling.
  • Remote programming.
  • Provision of headsets and handsets.
  • Provision of additional peripheral cards.
  • Video-conferencing set-up.
Account managed services ensure that you benefit from unrivalled service and support for all your day-to-day communication solutions. You can feel secure in the knowledge that you are receiving the best after sales support available.
Devi Communications offers quality training solutions delivered by a team of professional trainers. Our team is available to train your people in various aspects of your communication systems from basic handset and voicemail features through to advanced system administration.

Post-installation training is also available for new staff and training on software upgrades is always at hand, together with advice and technical support. This ensures users are kept up-to-date and in a position to benefit from their communication  tools at all times.

You will have the in-house skills to support your decision to change your system set-up or move location.
Devi Communications account managers bring to life our goal of a lasting partnership with our customers by developing strong relationships and truly understanding your business. They provide you with a single point of contact, keeping you informed about industry trends, product upgrades and new releases - so enabling you to stay ahead of your competitors. Our account managers will meet with you on a regular basis, coordinating resources to address any issues or concerns you may have. Whether this is tailoring our services to your business-specific circumstances, or suggesting innovative solutions, our account managers aim to satisfy your needs. Our partnership with you does not end with delivery. We offer support long after initial implementation.
 
 
Office Automation Products
 
EPABX (Analog), KTS (Analog & Digital), Copiers, Fax Machines, Copy Printers, Projectors, Voice Recorders / Call loggers, Voice Mail, IVR, , I.P.Solutions, as well solution providers for Voice, Data and Video.
 
System Integration
 
Ability to integrate complex Voice, Data & Video information and communication networks quickly and efficiently including application and third party products associated with them
 
Support
 
Staffed by trained engineers, our support center can design, maintain, and is equipped with the most advanced technology for providing quick resolution of virtually any problem
 
 
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